{"id":66960,"date":"2025-07-27T16:22:07","date_gmt":"2025-07-27T20:22:07","guid":{"rendered":"https:\/\/www.globalvillagespace.com\/tech\/why-ev-owners-are-waiting-longer-for-repairs-despite-soaring-satisfaction\/"},"modified":"2025-07-27T16:22:07","modified_gmt":"2025-07-27T20:22:07","slug":"why-ev-owners-are-waiting-longer-for-repairs-despite-soaring-satisfaction","status":"publish","type":"post","link":"https:\/\/www.globalvillagespace.com\/tech\/why-ev-owners-are-waiting-longer-for-repairs-despite-soaring-satisfaction\/","title":{"rendered":"Why EV Owners Are Waiting Longer for Repairs Despite Soaring Satisfaction"},"content":{"rendered":"

Why Are EV Owners Waiting Longer for Service Than Before?<\/p>\n

If you\u2019ve recently bought an electric vehicle, you might have noticed something odd when it comes time for service: the wait is getting longer. According to the 2025 CDK EV Ownership Study, only 28% of EV owners got same-day service in 2024, a sharp drop from 40% in 2023. That\u2019s not just a blip. It\u2019s a trend that\u2019s left a lot of drivers scratching their heads\u2014and sometimes tapping their feet in dealership waiting rooms.<\/p>\n

So, what\u2019s behind these growing delays? For starters, the number of EVs on the road is skyrocketing. In just the first half of 2025, over 607,000 electric vehicles were sold in the US, setting a new record. That\u2019s a lot of new owners, many of whom are hitting service departments for the first time. Add in a rush to buy before federal incentives phase out, and you\u2019ve got a recipe for packed service bays.<\/p>\n

Dealerships are still catching up. While most are technically prepared to handle EVs, the sheer volume and the unique quirks of electric cars mean longer queues. The result? More owners are waiting three days or more for repairs\u201414% in 2024, up from just 9% the year before.<\/p>\n

Do EVs Really Take Longer to Fix Than Gas Cars?<\/p>\n

Here\u2019s where things get interesting. Nearly a third of EV owners now say their service takes longer than it did with their old gas-powered cars. But the experience isn\u2019t the same for everyone. Non-Tesla drivers, in particular, are feeling the pain: 34% of them reported longer service times, compared to just 23% of Tesla owners.<\/p>\n

Why the difference? Tesla\u2019s vertically integrated service model\u2014where the company controls everything from sales to repairs\u2014seems to pay off in faster turnaround. Traditional automakers, on the other hand, are still ramping up technician training and parts supply chains for their newer EV models. That means more waiting, especially if your local dealer hasn\u2019t seen your particular model before.<\/p>\n

But it\u2019s not all bad news. When it comes to cost, 53% of non-Tesla owners say EV service is actually cheaper than what they paid for gas vehicle maintenance. For Tesla owners, that figure is a bit lower at 41%, but it\u2019s still a win for the wallet.<\/p>\n

How Many Visits Does It Take to Get an EV Fixed?<\/p>\n

If you\u2019re hoping to get your EV fixed in a single trip, you\u2019re not alone\u2014but you might need to be patient. Only 65% of non-Tesla owners reported a one-and-done service experience. A surprising 21% needed four or five visits to finally resolve their issue. That\u2019s a lot of back-and-forth, and it\u2019s not just an inconvenience\u2014it can shake your confidence in the whole EV ownership experience.<\/p>\n

This isn\u2019t just about complicated technology. Sometimes, it\u2019s a matter of parts availability or technicians needing more specialized training. And while Tesla owners fare a bit better, repeat visits are still a reality for many.<\/p>\n

Is Mobile Service Making Life Easier for EV Owners?<\/p>\n

One bright spot in the data: mobile service is on the rise. In 2024, 19% of EV owners had a technician come to their home or office, up from 14% the year before. That\u2019s a game-changer for busy folks who\u2019d rather not spend half a day at the dealership.<\/p>\n

Dealership pickup and drop-off services are also gaining traction, albeit slowly\u2014up from 6% in 2023 to 9% in 2024. It\u2019s a small but meaningful shift toward convenience, and one that could help offset some of the frustration with longer wait times.<\/p>\n

Are EV Owners Still Happy Despite the Hassles?<\/p>\n

Here\u2019s the twist: despite all these headaches, EV owners remain remarkably loyal. A whopping 82% say they\u2019d buy another electric vehicle. That\u2019s impressive, especially considering 85% needed some form of dealership service within the first year.<\/p>\n

Why the optimism? For many, the benefits of EV ownership\u2014like lower fuel costs, smooth driving, and the feel-good factor of going green\u2014outweigh the occasional service hiccup. Plus, only 13% of owners reported paying out of pocket for service, and recall-related appointments were evenly split between Tesla and other brands at 16%.<\/p>\n

What\u2019s the Real Story Behind the Numbers?<\/p>\n

It\u2019s worth noting that all this data comes from customer surveys. That means we\u2019re hearing directly from EV owners, with all the quirks and biases that come with self-reported experiences. Still, when you see a clear trend\u2014like the drop in same-day service or the rise in repeat visits\u2014it\u2019s hard to ignore.<\/p>\n

Industry experts agree that as EV adoption accelerates, the pressure is on for dealerships and automakers to step up their service game. David Thomas, an analyst at CDK, points out that while dealers are preparing for EV service, the reality is more owners are waiting longer and making multiple trips to resolve issues.<\/p>\n

What Can You Do to Make EV Service Less Painful?<\/p>\n

If you\u2019re an EV owner facing long waits, a few strategies can help. First, schedule service appointments as early as possible, especially if you know your local dealer is busy. Ask about mobile service or pickup options\u2014they\u2019re becoming more common and can save you time. And don\u2019t be afraid to shop around; some independent shops are starting to specialize in EV repairs, offering an alternative to crowded dealerships.<\/p>\n

The big takeaway? EV service isn\u2019t about perfection\u2014it\u2019s about smarter adjustments. Start with one change this week, and you\u2019ll likely spot the difference by month\u2019s end.<\/p>\n","protected":false},"excerpt":{"rendered":"

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A new study from CDK Global shows rising EV satisfaction, but also longer service times and growing owner frustration<\/p>\n","protected":false},"author":1,"featured_media":66961,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"Default","format":"standard","meta":{"footnotes":""},"categories":[136,14,137,5424],"tags":[],"class_list":{"0":"post-66960","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-electric-vehicles","8":"category-information-technology","9":"category-news","10":"category-study"},"_links":{"self":[{"href":"https:\/\/www.globalvillagespace.com\/tech\/wp-json\/wp\/v2\/posts\/66960","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.globalvillagespace.com\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.globalvillagespace.com\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.globalvillagespace.com\/tech\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.globalvillagespace.com\/tech\/wp-json\/wp\/v2\/comments?post=66960"}],"version-history":[{"count":0,"href":"https:\/\/www.globalvillagespace.com\/tech\/wp-json\/wp\/v2\/posts\/66960\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.globalvillagespace.com\/tech\/wp-json\/wp\/v2\/media\/66961"}],"wp:attachment":[{"href":"https:\/\/www.globalvillagespace.com\/tech\/wp-json\/wp\/v2\/media?parent=66960"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.globalvillagespace.com\/tech\/wp-json\/wp\/v2\/categories?post=66960"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.globalvillagespace.com\/tech\/wp-json\/wp\/v2\/tags?post=66960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}