Ford has firmly established itself as a leader in the commercial vehicle (CV) sector in Europe, holding a remarkable market share of nearly 20% in 2025. But it’s not just about the iconic Transit vans anymore; Ford Pro, the company’s European commercial vehicle arm, is redefining what it means to support businesses in this space.
The landscape of commercial vehicles has evolved significantly, and Ford Pro is at the forefront of this transformation. Hans Schep, the general manager of Ford Pro Europe, emphasizes that today’s commercial vehicle business encompasses much more than just selling vans. It’s about creating a comprehensive ecosystem that enhances productivity through services like telematics, software solutions, and maintenance support.
Understanding the importance of uptime—the time a vehicle spends operational—is crucial for businesses. In a world where every minute counts, Ford Pro leverages vast amounts of data from connected vehicles to ensure they stay on the road. This data-driven approach not only helps in predicting potential issues before they escalate into costly breakdowns but also enhances overall fleet productivity.
Using Data to Prevent Breakdowns
Imagine being able to predict when your vehicle might need maintenance before it actually breaks down. That’s precisely what Ford Pro aims to achieve. By utilizing machine learning algorithms, Ford can analyze data from its vans to forecast potential issues, allowing businesses to intervene proactively. This predictive maintenance model is a game-changer, particularly for fleet managers who understand that downtime can severely impact their bottom line.
Schep points out that traditional maintenance schedules based on mileage or time are often inefficient. Instead, Ford’s connected vehicles provide real-time insights, allowing for tailored maintenance that aligns with actual usage patterns. This means businesses can avoid unnecessary repairs and keep their vehicles running smoothly, ultimately saving money and time.
The data Ford collects is staggering—around two billion data points daily from approximately four million connected vehicles. Initially, some fleet managers were overwhelmed by the influx of information, viewing it as just another task to manage. However, the insights derived from this data extend beyond mere technical reports. They can highlight areas for improvement, such as fuel efficiency through better driving habits, which can lead to significant savings.
While larger fleets have begun to adopt these insights, smaller fleets—representing about 10% of users—have yet to fully embrace the potential of Ford Pro’s data capabilities. For smaller operators, the stakes are even higher; if one van in a two-vehicle fleet goes down, that’s 50% of their revenue at risk. Schep emphasizes the importance of these data-driven capabilities for smaller fleets, noting that Ford’s telematics service has garnered around 700,000 subscribers globally, making it a significant player in the market.
Predicting When to Go Electric
As the automotive industry shifts towards sustainability, Ford Pro is also helping businesses navigate the transition to electric vehicles (EVs). By analyzing how a van is used, Ford can provide fleet managers with tailored recommendations on whether to switch to electric models, plug-in hybrids, or stick with traditional diesel engines.
Schep acknowledges that the rollout of electric vans has not met initial projections, largely due to varying customer needs. Some businesses are committed to carbon neutrality, while others require a more pragmatic approach to vehicle selection based on their operational demands. For instance, urban delivery routes that fall within the range of electric vehicles present a clear opportunity, while long-haul or heavy-duty applications may still necessitate diesel.
Cost considerations also play a significant role in the decision-making process. While electric vans typically have a higher upfront cost, Schep argues that businesses should focus on the total cost of ownership rather than just the purchase price. Factors like reduced downtime, lower fuel costs, and decreased maintenance expenses can make electric vans a more economical choice in the long run. This shift in perspective could be the key to accelerating the adoption of electric commercial vehicles.
The big takeaway? Embracing a holistic approach to commercial vehicles isn’t just about the vans themselves; it’s about leveraging data and technology to enhance productivity and sustainability. Whether you’re managing a fleet of one or one hundred, understanding how to utilize these insights can lead to smarter decisions and a more efficient operation. Start with one change this week, and you’ll likely spot the difference by month’s end.