Subaru has recently settled a significant lawsuit regarding windshield defects in several of its popular models, a situation that has left many owners both relieved and frustrated. If you own a 2019-2022 Subaru Ascent, Forester, Legacy, or Outback, you might be wondering how this settlement affects you and what steps you need to take to get reimbursed for any windshield repairs or replacements.
What’s the Backstory on the Lawsuit?
The legal saga began in 2019 when a group of plaintiffs accused Subaru of using defective windshields in certain models, specifically the 2017-2019 Forester and Outback. The claim was that these windshields were prone to cracking without any apparent cause, leaving owners with hefty repair bills. After years of legal back-and-forth, Subaru has finally agreed to reimburse affected owners, but the details are crucial for anyone looking to claim their share.
Who’s Eligible for Reimbursement?
If you own one of the affected models—2019-2022 Ascent, Forester, Legacy, or Outback—you may be eligible for reimbursement. However, it’s not as straightforward as simply submitting a claim. Subaru has outlined specific criteria for what qualifies as a “qualifying crack.” This includes a distinct crack pattern that originates from a single discernible impact point, which must be less than 5 mm in diameter.
It’s worth noting that the plaintiffs in this case will receive $5,000 each, while the lawyers involved will take home a staggering $7.25 million. This disparity raises eyebrows, especially for those who have had to deal with the inconvenience and costs associated with windshield repairs.
What Do You Need to Do to Claim?
To qualify for reimbursement, you’ll need to jump through a few hoops. First, you must provide proof of repair along with at least one photograph of the windshield crack. Subaru has made it clear that they will reimburse 125% of the repair cost for one qualifying crack, 150% for two repairs, and an impressive 200% for three or more repairs.
If you don’t have a camera handy, Subaru has a unique solution: you can visit a dedicated website where you’ll be shown six random photographs of cracks. You’ll need to select the one that most closely resembles your own. Get it right, and you’re in for reimbursement; get it wrong, and unfortunately, you’re out of luck.
What Should Owners Keep in Mind?
While the settlement might seem like a win for Subaru owners, the process to claim reimbursement can feel a bit daunting. The specific requirements for what constitutes a qualifying crack can be confusing, and the need for photographic evidence adds an extra layer of complexity.
Moreover, the settlement highlights a broader issue within the automotive industry regarding transparency and accountability. Many consumers might feel that automakers should be more proactive in addressing defects rather than waiting for legal action to prompt change.
As you navigate this process, it’s essential to keep detailed records of any repairs and communications with Subaru. This documentation will be invaluable should you need to follow up on your claim or if any issues arise during the reimbursement process.
The big takeaway? This settlement isn’t just about getting a check; it’s about holding companies accountable for the products they sell. If you’re affected, take the time to understand the requirements and gather your documentation. The effort you put in now could save you significant costs down the road.