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Police Service-Challenges and Reforms


Saud Bin Ahsen |

In Pakistan, the words “police” and “reforms” seldom feature in the same sentence. In fact, most Pakistanis would say that they are the antithesis of each other: one tied inexorably to a known but dark past, the other, by definition, points towards a time filled with uncertainty but not without a tinge of hope.

Here lies the rub: as Pakistan slowly stumbles towards social and economic reformation, the very state institutions which ought to be in the vanguard of change are, instead, holding it back by their inability to adapt quickly enough to realities of the 21st century. One of the defining characteristics of the modern era is the dizzying pace of change with which countries and societies have transformed themselves.

Policing refers to a function of governance responsible for the prevention, detection, and investigation of crime; protection of persons and property; and the maintenance of public order and safety.

In most modern countries, social and state institutions have evolved to adapt themselves to the changing scenario and therefore maintained their relevance. In Pakistan too, changes in the social and political realm are palpable. However, for a number of reasons, our state institutions remain stuck in the past. This is perhaps as much true for police in Pakistan as it is for any other organization or institution in the country.

It is indeed not only possible but also absolutely necessary for our vital state institutions such as police to shed their colonial legacy and metamorphose into a something a modern inclusive nation can live with and be proud of. If this nation can create a modern responsive organization such as “the Motorway Police”, why can we not, with sufficient commitment and will, bring about a transformation in the mainstream police?

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Policing refers to a function of governance responsible for the prevention, detection, and investigation of crime; protection of persons and property; and the maintenance of public order and safety. Due to its geostrategic location, the issues of policing in Pakistan are very complex and have developed a linkage with the country’s internal and external environments.

Policing is a provincial subject, each of the federating units has its own police force. Be that as it may, all of the police forces which currently exist in the country, save the “National Highways and Motorway Police”, have been conceived and raised under the erstwhile federally promulgated Police Act of 1861. Thus, small differences notwithstanding, the various forces exhibit a commonality of structure and function that allows us, for academic purposes, to speak of them as one force – the “Pakistan police”.

Thana Culture is the police’s use of force and other coercive measures in an arbitrary and whimsical manner, usually in complete disregard to the actual operational needs of that particular situation.

 

The challenges Pakistan police faces today are numerous, multi-dimensional and complex bordering on intractable. Some of these are largely internal to the organization as it has evolved at this point in time, while others are largely extraneous and linked to the political economy of the country and the values and ethos of the larger society.

Poor Community Relations 

Despite the formal change of legal framework with the promulgation of the Police Order 2002, which imposes on it the duty to function in line with democratic traditions, law, Constitutional provisions and hopes and aspirations of the people, the police remain set in their old ways. From the viewpoint of the citizens, the police are steeped in, what is derogatorily referred to as, the infamous “Thana Culture” – with a clear disconnect between the organization and the community which it purports to protect and serve.

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The second aspect of the Police-Community troubled paradigm encapsulated by the term Thana Culture is the police’s use of force and other coercive measures in an arbitrary and whimsical manner, usually in complete disregard to the actual operational needs of that particular situation.

Whether this use of force occurs as part of interrogations, during raids on hideouts of criminals or other establishments, at so-called police Naakasor Check Points or when confronting public agitation, police’s use of force is arbitrary, excessive and sadistic – designed to torture or punish rather than to bring the situation under control.

Poor Service Delivery

Linked closely to the so-called Thana Culture is the view that the police lack the ethos required of an agency mandated to assist the public at times of great stress. Given that citizens usually approach it during times of stress, the insensitivity exhibited by the police angers the citizen more than would be the case if similar equally callous behavior emanated from another less consequential agency.

Police Operations cover critical aspects of a police organization including policies, institutional arrangements, business processes and resources for the performance of police officers’ main functions.

The perception, that police is a tool in the hands of the politicians and vested interests, especially sitting government of the day, in particular, further aggravates public interpretation of police both in terms of community relations as well as service delivery. The public believes that police does not easily register a criminal case when a citizen falls victim to a crime, especially a property cases such as robbery or loss of vehicle etc.

Policing by Coercion rather by Consent

The historical baggage of many decades of policing by coercion rather policing by consent shapes the mindset and conduct of the current men and officers of the police as well as the public. In any volatile situation, police act as the “enforcer of the writ of the state” and therefore has to bear the brunt of the people’s ire towards the controlling authority. Police’s role becomes very difficult given that the idea of a peaceful protest is alien to Pakistani political culture.

Public Order Handling 

Among many different other areas, poor professionalism in police officers is reflected in the way they fail to manage a host of what may be called their core duties. These include dealing with routine public order situations, including the use of a disproportionate amount of force or failure to apply force when required.

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It is not uncommon to see even minor protests, such as a gathering of a relatively small number of visually-impaired persons, dealt with in such a heavy-handed manner that police action itself becomes news, rendering the original protest secondary news.

Administrative Systems 

Another area where the lack of professionalism of the police department is very obvious is in relation to the administrative systems deployed by the police. This includes poor management of records and inadequate capacity in planning and implementing budgetary, procurement and logistics cycles.

The police officers are not sufficiently trained to carry out lawful searches or to preserve and process the crime scene or even record appropriate witness statements.

This failure has implications for police’s ability towards effective planning and implementation, sustainability and accountability. Same is the situation on police capacity to conduct planning, designing and implementation of the budget.

Police Operations

 The word “operations” here is used in the general sense whereas the word is used in police literature to include all core policing areas including the provision of security, investigation, crime prevention etc. Police Operations cover critical aspects of a police organization including policies, institutional arrangements, business processes and resources for the performance of police officers’ main functions.

The SOPs on administering arrest, performing search and seizure operations, managing public order situations, establishing checkpoints, carrying out investigations, conducting internal security operations and performing other policing duties have neither been professionally developed nor implemented in their true spirit. Consequently, there has come to existence a huge gap between what is written in the criminal law and what is being practiced on the ground.

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The police officers are not sufficiently trained to carry out lawful searches or to preserve and process the crime scene or even record appropriate witness statements. It is no wonder then that despite the availability of some good facilities, such as the modern Punjab Safe Cities Authority (PSCA) and Punjab Forensic Science Laboratory, police remain unable to take considerable advantage of the same.

Poor Human Resources Management 

There are serious issues regarding recruitment, training, placement, and promotions. The absence of a transparent and accountable system of placement especially of provincial police officers has seriously affected the efficiency, effectiveness, and morale of police officers as recent instance has been experienced in Pakpattan DPO fiasco.

Improve counter-terrorism laws by incorporating specific provisions for the protection of witnesses and victims, admissibility of evidence and introduction of new methods of conducting trials with due regard to security and human rights considerations.

Moreover, training is not geared to produce individuals who can perform complex policing jobs as per requirements contemporary policing. Disregard of merit results in disillusionment, heart-burning, and poisoned work environment, with very often clear groupings amongst the police colleagues emerging along fault lines such as PSP versus provincial officers, the “well-connected” (field officers) versus the “disgruntled” (desk officers) etc.

Recommendations

Based upon the foregone analysis and conclusions, the following recommendations are offered which are specific and can be implemented in a relatively short and medium term time. Necessary institutions aimed at ensuring community participation in police functions like Public Safety Commissions, and bodies meant for conducting accountability of police, i.e., Police Complaints authorities should be established at appropriate levels.

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Furthermore, necessary amendments are required in CrPC, PPC and Qanun-e-Shahadat Order to resolve issues of FIR registration, and acceptance of modern forensic evidence as primary evidence during a trial. Likewise, the plethora of laws which exist in an unsystematic and untraceable manner should be unified, purged of potential mutual contradictions and codified for the easy, uniform and effective application.

Genuine community policing at all levels should be implemented and encouraged. For this purpose, resources are needed to be dedicated for the establishment of Citizen Police Liaison Committees at various levels, having a representation of civil society, academia, and human rights activists along with a meaningful representation of women. This should be addressed as a matter of priority.

Revamp Human Resources Management System by developing merit-based, transparent and affordable recruitment and promotion criteria and procedures; posting of officers on different positions based on relevant competencies, skills, and experience ensuring the security of tenure of key police officers.

Improve counter-terrorism laws by incorporating specific provisions for the protection of witnesses and victims, admissibility of evidence and introduction of new methods of conducting trials with due regard to security and human rights considerations. Formulate a comprehensive counter-terrorism policing strategy to effectively prevent and detect terrorism cases and develop institutional linkages between provincial police forces and NACTA.

The strategy should incorporate provisions for functional integration of investigative aspects, the creation of investigation branches on professional lines with state of the art equipment and training of staff by specialized trainers. Decentralize police governance and devolve decision making to middle and lower levels to improve service delivery and to ensure effective and efficient decision making at the local levels.

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Develop an “Operational Procedures Manual” to guide police in the performance of their critical operational functions including on: interviewing witnesses, collecting evidence, making an arrest, conducting search and seizure operations, preparation of investigation files, liaison with prosecutors, management of public order and disaster situations etc.

Revamp Human Resources Management System by developing merit-based, transparent and affordable recruitment and promotion criteria and procedures; posting of officers on different positions based on relevant competencies, skills, and experience ensuring the security of tenure of key police officers. Undertake a comprehensive training needs assessment to determine the training needs of police personnel in terms of effective public order management, serious crime, organized crime, and terrorism investigations and intelligence-led operations.

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Through establishment of police integrated command, control and communication centres across the country like Punjab i.e. PPIC3 (Punjab Police Integrated Command, Control and Communication Centers), infuse technology into all police working aspects: managing human resources, monitoring public space, responding to emergency calls, identifying key crime hotspots, collection of evidence from crime-scene, establishing real-time inter-connectedness with other stakeholders and departments, etc. and last but not the least, meaningful steps are needed to bring the percentage of female officers up to at least 10% leading to 15% in the next five years.

Saud Bin Ahsen is Public Administration & Economics graduate from Punjab University & GCU Lahore and associated with a Public Policy Think Tank Institute. He is interested in Comparative Public Administration, Post-Colonial Literature, and South Asian Politics. He can be reached at saudzafar5@gmail.com. The views expressed in this article are author’s own and do not necessarily reflect the editorial policy of Global Village Space. 

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