Pakistan International Airlines (PIA) received appreciation on social media on Friday when a picture of a steward calming a crying baby went viral.
The photo of the cabin crew manager, Tauheed, was shared by singer and host Fakhr-e-Alam on his Twitter. Alam said the photo was sent to him by his friend. Adding that the crew member holding the baby walked up and down the aisle to soothe the baby after the mother failed to stop him from crying.
“A friend onboard @Official_PIA ISD to KHI early morning flight yesterday shared this. A baby was crying nonstop, the mother was exhausted & stressed, she couldn’t comfort the child. So the head purser Mr Tauheed helped the child sleep. Now that truly is GREAT people to fly with,” wrote Fakhr-e-Alam.
A friend onboard @Official_PIA ISD to KHI early morning flt yesterday shared this. A baby was crying non stop, the mother was exhausted & stressed, she couldn’t comfort the child. So the head pursur Mr.Tauheed helped the child sleep. Now that truly is GREAT people to fly with. 👍🏼 pic.twitter.com/yM4aynPA1i
— Fakhr-e-Alam S.I & S.E (@falamb3) March 12, 2021
The kind gesture came as a surprise to the people as national carrier is often in news due to poor service and mismanagement.
While unpleasant news mostly dominates the coverage of PIA in media, there are some exceptional stories of the kind service of the national carrier as well.
As of now, the national carrier has decided to resume flights to Swat, Gilgit, and Skardu to promote tourism.
The Saidu Sharif Airport in Swat which was scaled down due to the law and order situation in 2004 is scheduled to resume operations once the Civil Aviation Authority (CAA) upgrades it and it is fit to be operational.
As per the information the authorities have completed the development work at the airport. PIA Spokesperson Abdullah Hafeez said the national carrier has decided to fly semiweekly to the Saidu Sharif Airport from Islamabad next month to facilitate tourists.
He also mentioned PIA plans to operate flights between Lahore and Gilgit and Lahore and Skardu from next month.
According to Mr Hafeez, once the airport is fit to resume operations, PIA would announce the schedule, but as of yet, the regulatory authority has only been informed about the plan to start operations.