News Analysis |
Prime Minister Imran Khan has inaugurated the Pakistan Citizens’ Portal — set up at the Prime Minister Office with an aim to “timely address the problems of the people and get their feedback” — on the eve of Sunday. The portal will be available to all citizens across the country and they can directly approach the PM to suggest him on policy matters and to complain.
PM Khan has always been of the view that Pakistan must have an open style democracy where people should have a direct role in the decision-making process. “The system that we’ve developed is a means to change the prevailing mindset. For the first time, government offices and ministries will be accountable,” the premier said while addressing the ceremony. “The portal will make it easy for me to get details of where in Pakistan the complaints are coming from, about which ministries,” he added.
The introduction of Citizen Portal is one the many manifestations of Imran Khan’s agenda to upgrade the lives of poor people where they will have a direct access to the PM.
PM clearly said that he will be receiving all the complaints on every week and will respond to everyone. “Every week, I will receive all the details about complaints from each area, and which ministries complaints are coming from. The people in the government will realize that they must serve the citizens since their salaries are being paid through taxpayers’ money.”
The PM has also mentioned that there will be complete transparency in the process so that every single complaint is taken seriously. The focus of his address remain on that “Naya Pakistan will come into being when the Pakistani people own the government and rely on the government to help them,” he added.
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In Pakistan, the political elite has always kept the masses at bay. There is a stark difference between the living standards of the ruling elites and the general public in the country. Imran Khan, chairman of PTI and PM, has always maintained to improve the lives of people. In his maiden speech after assuming the office of PM clarified that his main intention was to facilitate the poor people of the country.
The portal will be available to all citizens across the country and they can directly approach the PM to suggest him on policy matters and to complain.
The introduction of Citizen Portal is one the many manifestations of Imran Khan’s agenda to upgrade the lives of poor people where they will have a direct access to the PM. Moreover, it is also important to note here that the portal will also make the ministers more responsible and focused since complaints against them will be directly taken by the PM himself. This will make the governance process effective, accountable and more participatory.
It is worth mentioning here that the PM has also clarified about the process and time-bar of the complaints. “Before putting in your complaint on the system, the address and ID card details will all be asked for and this database will be connected with the National Database and Registration Authority (NADRA), so we will know if a complaint is authentic or not,” the PM said, adding that people will be informed how long it will take to receive a response to their complaints.