HBL becomes first bank to launch fully ERP-integrated QR payment solution

HBL has always been committed to making things easier for its customers. Through its new initiative, customers will only scan one QR code which will be printed on the in-store POS receipt or displayed on the in-store POS terminal, and all of their transaction details will be captured and processed automatically.

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HBL becomes the first bank in Pakistan to launch the Dynamic QR code transaction process. In partnership with Visa and Confiz, the new transaction process offers a seamless, safe and convenient payment mechanism for the customer.

Reinforcing its passion for customer-centric digital banking under the slogan of ‘more than just banking’, HBL Mobile and Konnect by HBL are tirelessly working towards developing a deeper understanding of customer needs in order to serve them better by offering them intuitive banking solutions.

The Dynamic QR code process will enable HBL Mobile, Konnect by HBL, and other Visa QR issuing bank customers a “One scan solution” to process their payments. Customers no longer have to manually enter the transaction amount after scanning to make a payment.

Through this new process, customers will only scan one QR code which will be printed on the in-store POS receipt or displayed on the in-store POS terminal, and all of their transaction details will be captured and processed automatically.

Read more: HBL’s strong performance: Profits up by 21% to Rs 31.2 billion for 2021

The new process is aimed at being end-user friendly and integrates with Microsoft Dynamics 365/AX, which is a leading ERP solution already implemented by several leading retail brands in Pakistan. Some of these include Alkaram Studio, Mothercare, Next, Debenhams, ELC, and Timberland.

The new ERP solution is a state-of-the-art, easy-to-use, fully customizable, scalable system providing merchants and retailers real-time visibility on synchronization of services from inventory, orders, and store-level sales to payments management.

Previously, this was all being handled and updated manually with multiple reports being generated that required cross-functional teams to work round the clock, which was an extremely time and resource-consuming activity. As part of the launch for this project, HBL will be going live with AK Galleria for the Dynamic QR solution, whose brands include Aldo, Babyshop, Mango, Splash & Women’s Secret.

Read more: HBL launches WhatsApp banking services, powered by E Ocean

HBL creating convenience for its customers

Abrar Ahmed Mir, Chief Innovation and Financial Inclusion Officer – HBL, commenting on the new service said, “We are delighted to be the first bank in Pakistan to offer the Dynamic Visa QR code transaction process with our partners Visa and Confiz. This is a further step to providing our mobile banking users with a more seamless and convenient payment solution. It benefits not only the end customer but also helps digitalize the supply chain, thus creating more value for everyone.”

Kamil Khan, Visa’s Country Manager for Pakistan, also lauded HBL’s efforts in launching the Dynamic QR code and said, “We are pleased to see innovative solutions being launched by HBL that offer a myriad of benefits to both merchants and consumers, in addition to driving digital payments acceptance in Pakistan. Integrated POS and Dynamic QR solutions have a global proven track record as they simplify the consumer experience, as well as solve merchants’ operational limitations.”

Read more: HBL wins “Best Bank in Pakistan 2021” award by Euromoney 

HBL’s digital success

Recently HBL announced that HBL Mobile and Internet Banking volumes more than doubled from Rs 215 billion in H1 2020 to Rs 466 billion in H1 2021. The Bank achieved a landmark milestone of crossing 2 million users on its Mobile & Internet Banking apps.

Furthermore, Konnect by HBL, the Bank’s branchless banking platform, continued its growth with transactions nearly doubling and volumes reaching Rs 210 billion. An aggressive acquisition strategy led to a 61% increase in app registrations and a 34% increase in the overall account portfolio.


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