In a bid to address the grievances of the public, PM Khan directs authorities to reopen 83,741 partially resolved complaints filed on Pakistan Citizens Portal (PCP).
According to details, 43,351 complaints will be opened in 773 federal departments. In addition, 2450 departments will take charge of 40,415 complaints related to provincial governments.
Prime Minister’s Performance Delivery Unit (PMDU) revealed the details on Twitter.
شہریوں کی شکایات پر وزیر اعظم کابڑا فیصلہ
وزیر اعظم کا 2,549 اداروں کی جزوی طور پر حل شدہ شکایات کو دوبارہ کھولنے کا حکم
83741 شکایات دوبارہ کھول کر مجاز افسران کوضروری کاروائی کیلئے تفویض کیا جائے گا،پی ایم ڈی یو. pic.twitter.com/PDrL5Gke4h
— Pakistan PMDU (@PakistanPMDU) October 10, 2021
PM Khan launched PCP in October 2018 to address complaints of people regarding public service delivery in an efficient and timely manner. According to reports, the initiative gained success as the government effectively responded to the public.
Moreover, back in 2019, PCP was named the world’s second-best application. To clarify, World Government Summit nominated 4646 mobile applications from 87 countries. However, the PCP ranked the second-best Government mobile application.
The mobile application of Indonesia stood first while the USA’s mobile application stood third in the list.
Chaired a meeting today to review the progress of Pakistan Citizen's Portal. Total 11956 complaints received out of which 11711 (92%) has been resolved. Citizen's satisfaction level is at 51.8%. Departments have been directed to focus on the satisfaction of the Citizen's. pic.twitter.com/M6Q5HqZxF1
— DC_ Pakpattan (@DcPakpattan) October 10, 2021
Bureaucracy ruining progress?
With the introduction of the Pakistan Citizen Portal, the government aimed to beef up the e-governance system. However, due to intense bureaucracy, government officials made the system ineffective.
While many people were satisfied with services provided by the PCP, a score of people claimed the opposite.
The public faced difficulties as their grievances went ignored. Furthermore, many claimed that concerned authorities did not take the complaints seriously. They also marked them resolved or partially resolved without taking any actions.
Earlier, a user shared a screenshot of a shockingly high 78 complaints lodged by him. He said that the authorities did not solve even a single one of the 78. On the other hand, the app showed resolved.
Important to note, as the complaints rack up, PM Khan does take notice. Previously, he took notice of overseas Pakistanis’ complaints on the PCP. He then directed for initiation of proceedings against the respondent in the Islamabad Land Revenue.
As a result, owing to incompetence and failure of carrying out assigned responsibilities, authorities removed the relevant clerk in the circle registrar’s office. Moreover, it also dismissed inspector cooperative societies. Furthermore, the chief commissioner of Islamabad sent a recommendation to the ministry of interior for the suspension of the circle registrar.