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Tuesday, April 16, 2024

Consulate General of Pakistan Dubai establishes its first call centre

Giyan Chand, the Acting Consul General of Pakistan in Dubai, inaugurated the consulate's first call centre for Dubai and the Northern Emirates as they won’t have to visit their consulate amid the pandemic.

The Pakistan Consulate-General in Dubai has established a new call centre to help citizens in the northern emirates and advised Pakistanis to use the services through their already available app, according to a press statement by the Pakistan Consulate.

According to Acting Consul General Giyan Chand said the call centre can respond to 14 calls at a time and over 800 calls daily. This reduces the chance of missing or dropping calls, he added. Six call operators are serving the call centre, who are well trained to receive the calls and respond to all queries, said Chand.

“A toll-free number will also be available soon and gradually we will make it a 24/7 service for all services. Presently an Emergency Line is available for 24/7,” Chand elaborated.

The main exchange number is 043973600, the hotline number is 043970412 and the emergency number is 0566472721.

Chand had revealed the response to the Pakindubai mobile app, with 15,000 downloads so far has been favourable and is available on Google Play store and very soon will be available on Apple’s App Store.

He added that there are plenty of facilities made available through this app. People can apply for the renewal of their passports and keep a track of their other documents.

Additionally, a nursing centre has been built at the consulate to facilitate visiting mothers and take care of their children.

Read more: Pakistan set to show its potential at Expo 2020 Dubai?

Ahmed Shaikhani, president of the Pakistan Business Council, Dubai, urged the community to utilise the smart services introduced by the mission for their safety.

Dr Faisal Ikram, president of Pakistan Association Dubai, also called upon the expats to support the consulate in improving services.