Prime Minister Imran Khan on Friday, in another historic step to address the public grievances, directed to link the performance report of the government officials with their efficiency to resolve the problems of people.
The prime minister suggested evaluating the performance of government officials in their ACRs by adding points based on their efforts to redress the public grievances.
On the instructions of the prime minister, a letter was issued to the Establishment Division to work out the new modalities of performance evaluation.
Prime Minister @ImranKhanPTI has directed the Prime Minister's Performance Delivery Unit (PMDU) to set up a National Emergency Helpline to ensure immediate assistance to citizens seeking help in case of emergency. pic.twitter.com/0YWpcSa1Lg
— Prime Minister's Office, Pakistan (@PakPMO) September 30, 2020
A statement by Prime Minister Delivery Unit (PMDU) said addressing the problems of the people was the prime responsibility of any government official.
The PMDU stressed that as per the vision of Prime Minister Imran Khan, an effective and prompt resolution of the grievances of the public up to their satisfaction was the best method to evaluate the performance of a government official.
What is Prime Minister’s Performance Delivery Unit?
Prime Minister’s Performance Delivery Unit (PMDU) was established in 2013. Under the leadership of PM Imran Khan, it has been reorganized with a new vision to promote citizen-centric and participatory governance. PMDU is pioneering nationwide complaints and grievance redressal mechanism with special emphasis on the facilitation of overseas Pakistanis, women, special persons, and foreigners.
The primary objective of the unit is to provide citizens an opportunity to seamlessly communicate with all government entities and have their issues resolved with priority, in accordance with the vision of the Government. The Unit will enable the establishment of a culture of quantified performance management and make the various government entities accountable for their mandated roles and responsibilities.
Besides, the Unit will put forward recommendations for amendment and simplification of cumbersome official procedures as evidenced from the database for the purpose of assuring public facilitation.
The Unit strives to assure that the registered citizens/members on Pakistan Citizen’s Portal (PCP) get every possible relief from the Government Organizations being interacted.
APP with additional input by GVS News Desk