Jazz faces Rs. 30 million by the Pakistan Telecommunication Authority (PTA) for poor service quality in more than a half-dozen cities across Pakistan.
Jazz was fined after failing to meet the Quality of Services Key Performance Indicators (KPIs) in seven cities, according to the PTA.
Jazz was issued the warning at first
In addition to imposing a fine, Jazz was issued the warning to improve the quality of services of licensed services so as to meet or exceed the target value of QoS parameters as per the license standards and QoS Regulations.
In case of failure to comply, a legal proceeding will be initiated against the licensee as per applicable law.
It merits mentioning here that a panel headed by Chairman PTA Maj. Gen. Amir Azeem Bajwa (R) finalized the verdict.
It must be noted here that PTA conducted a QoS survey during December 2020, in which Jazz was found short of minimum standards set for the quality of service.
The operator was advised of the shortage and given a month to correct the problem. Jazz, on the other hand, did not follow the directions and was unable to improve its network in at least seven locations.
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It is important to meet the quality standards
It’s worth noting that Jazz is expected to meet or surpass the Quality of Service standards established in Appendix-Ill of the license and the QoS Regulations at all times, as per the License condition. In the event of a failure, Telco could be cautioned, penalized, or have its license revoked.
It must be noted here that Jazz has recently been in hot waters after its system remained offline for weeks, during which customers couldn’t change packages, pay bills, get new SIMs issued and what not.
Considering the above penalty on Jazz, it appears another massive fine on Jazz is on the cards.