Facebook parent company Meta’s popular WhatsApp messaging service suffered a mass outage on Wednesday in what marks the second such incident in just over a week.
Reports of outages began to come in at roughly 4 p.m. Eastern Time (2000 GMT), according to the DownDetector website. Nearly 30,000 reports were logged by 4:15 p.m.
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Fellow Meta applications Instagram and Facebook were also suffering outages. Instagram appeared to be experiencing problems throughout the day Wednesday while Facebook saw a dramatic spike around the same time that disruptions hit WhatsApp, according to DownDetector’s data.
Meta’s apps last crashed on July 10, and were down for over an hour, according to data from DownDetector.
WhatsApp addressed the issue on Twitter, saying it had identified the problem and was working to restore service. 22 minutes later, the company tweeted a follow-up message announcing that service had been restored.
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This news comes as WhatsApp has been on a roll adding features of late. A new Wear OS app for smartwatches was just made official today, and the beta channel has seen several quality-of-life improvements this week, like increased group call limits and an easier way to message unsaved contacts.
WhatsApp, the Meta-owned ubiquitous messaging app, was inaccessible to many users around the globe due to a “major disruption” earlier Wednesday. Tens of thousands of users reported issues sending and receiving messages on the social app, used by more than 2 billion users each month.
The outage started at around 1:15 p.m. Pacific time, according to user messages, and lasted about 40 to 50 minutes.
Meta’s business website earlier said the outage had caused a “major disruption.” It’s unclear what caused the outage.